How to Complain to StrideOn

You can make a complaint to  StrideOn  about our services or products by emailing us  at or contacting us  directly  on 07 3423  0487.

Where possible complaints will be resolved at first contact with StrideOn staff. If this is not the case, we will require your complaint in writing. We will acknowledge receipt of your complaint preferably in 1 business day and aim to resolve a complaint within 21 business days of receipt, notifying you of what we will do in response to your complaint.

If you are not satisfied with our response to the complaint you can contact the Office of the Australian Information Commissioner. 1300 363 992 (Enquiries Line)


How to complain to NDIS (The National Disability Insurance Scheme)

You can complain to the NDIA (The National Disability Insurance Agency this is the government body that oversees and implements the NDIS scheme) via e-mail to or by phoning 1800 800 110.

Allow the NDIA 21 working days to respond to your complaint. If you are not satisfied with the NDIS response to your complaint, you can use the following process.

If you can, use their online form to submit your complaint or you can also call them on 1300 362 072.  If you are hearing, sight or speech impaired, you can contact them through the National Relay Service;

    • TTY users phone 133 677 then ask for 1300 362 072.
    • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072.
    • Internet Relay users connect to the National Relay Service then ask for 1300 362 072.